Culbrea Sports Group LLC is committed to providing our customers with high-quality sports equipment and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.
- 30-Day Return Policy
We offer a 30-day window for return requests.
If you are not satisfied with your purchase, you may contact us to request a return or refund within 30 days of the date you received the item(s).
Return requests made after 30 days may not be accepted, unless otherwise required by applicable law or explicitly approved by us.
- Return Eligibility
To ensure your return is processed smoothly, please ensure that the returned item(s) meet the following criteria:
The item(s) must remain in their original condition and show no signs of unreasonable use.
The item(s), along with all accessories, packaging, and related components, should be kept as complete as possible.
The item(s) must be free from damage caused by the user or any unauthorized modifications.
You must provide the original order number or proof of purchase to verify your order details.
If an item is defective, damaged during transit, or if you received the wrong product, please contact us promptly; we will address the issue based on the specific circumstances and applicable laws.
- How to Request a Return
If you wish to initiate a return, please follow the steps below:
Step 1: Contact Us
Submit your return request via our customer service email.
Step 2: Provide Order Information
Please include the following details in your email:
Customer name.
Order number.
Product name.
Reason for the return.
Photographs of the item(s), if necessary.
Step 3: Await Confirmation
Our customer service team will review your request and provide you with further instructions and the appropriate return address.
Step 4: Return the Item(s)
Once your return has been confirmed, please send the item(s) back according to the instructions provided.
Please do not send any items to our registered business address without prior confirmation.
- Refund Policy
For orders that meet the eligibility criteria, a refund may be requested within 30 days of the date the item(s) were received. Once your return request has been reviewed and approved, we will process the refund using the original payment method.
The refund amount will be based on the actual payment made for the eligible items.
We will initiate the refund process as soon as it is approved. The time it takes for the funds to reach your account may vary depending on your payment service provider, issuing bank, and the payment method used.
- Refund Processing Time
Once a returned item is confirmed to be eligible for a refund, we typically initiate the refund process within 5–10 business days.
The actual time it takes for the funds to appear in your account depends on the payment method used and the processing speed of your bank or payment service provider.
If you do not receive your refund after an extended period, please first contact your issuing bank or payment service provider; you may also reach out to us via our customer service email.
- Return Shipping Costs
If a return is requested for personal reasons—such as a change of mind or an incorrect selection—the return shipping costs are generally the responsibility of the customer.
If the return is due to a product quality issue, damage during transit, or an error on our part (e.g., shipping the wrong item), we will cover reasonable return-related costs, depending on the specific circumstances.
Details regarding the return process will be provided by our customer service team once your request has been reviewed.
- Damaged or Incorrect Items
If the item you received is damaged, defective, or does not match what you ordered, please contact us via email as soon as possible.
Please provide:
Your order number.
A detailed description of the issue.
Relevant photographs of the item or its packaging.
We will verify the situation and provide an appropriate solution, such as a replacement or a refund.
- Return Restrictions
To the extent permitted by law, the following items may not be eligible for return:
Items damaged due to improper use by the customer.
Items that have been modified or repaired by the customer without authorization.
Items that have sustained significant damage due to human error or mishandling.
Items for which a purchase record cannot be verified.
These terms do not limit any consumer rights regarding product quality or other statutory rights that cannot be waived under applicable law.
9. Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible.
If your order has not yet entered the shipping process, we will do our best to assist you with the cancellation.
If your order has already been dispatched, you may need to follow the return and refund procedures outlined in this policy.
- One-Time Purchase Policy
All products from Culbrea Sports Group LLC are sold on a one-time purchase basis.
We do not offer subscription services, recurring charges, or automatic renewals.
Each order is an independent transaction; no recurring charges will be applied without the customer’s explicit authorization.
- Contact Us
If you have any questions regarding returns, refunds, order cancellations, or product-related issues, please reach out to us using the contact information below.
Company Name: Culbrea Sports Group LLC
Company Address:
55 EMERSON TRL, COVINGTON, GA 30016
General Inquiries Email:
[email protected]
Customer Service Email:
[email protected]
We are committed to providing you with prompt and professional customer service.